Privacy Policy

Effective Date: September 2026

Neat Trash Bags, an Aluf Plastics brand ("Neat," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.neattrashbags.com (the "Website"), submit an inquiry, or communicate with us about Neat products.

This policy applies to information handled by us in connection with the Website and related communications. Independent retailers, marketplaces, and other third-party websites have their own privacy policies. This policy does not replace those policies or separate notices governing other Aluf Plastics services.

1. Information We Collect

The information we collect depends on how you interact with us.

Information you provide. When you contact us or complete a form, we may collect:

Your first and last name, email address, telephone number, and preferred contact method.

Your business or organization name, job title, company website, business address, business type, and number of locations.

Products of interest, estimated order quantities, purchasing timelines, and wholesale requirements.

Order numbers, product details, purchase locations, and information about a product question or concern.

Messages, photographs, files, and other materials you choose to submit.

Communication preferences and information you provide when requesting privacy or accessibility assistance.

Please provide only information relevant to your request. Do not submit payment-card details, passwords, Social Security numbers, or other unnecessary sensitive information through contact forms or ordinary email. If you provide information about someone else, you must have authority to do so.

Information collected automatically. Our Website and its service providers may collect technical and usage information, including IP address, browser and device type, operating system, approximate location derived from IP address, referring pages, pages visited, interactions, visit times, and diagnostic information. Cookies and similar technologies may associate this information with a browser or device.

Information from other sources. We may receive information from retailers, distributors, service providers, or business contacts when needed to address an inquiry, investigate a product issue, or support a business relationship, subject to their authorization to share that information.

2. How We Use Information

We use personal information for purposes relevant to our relationship with you, including to:

Respond to questions, provide customer service, and investigate product concerns.

Evaluate wholesale inquiries and discuss products, availability, pricing, and potential business relationships.

Communicate about an inquiry, request, or ongoing business matter.

Send requested updates or promotional communications, subject to your preferences and any consent required by law.

Operate, maintain, secure, troubleshoot, and improve the Website.

Understand Website performance and the effectiveness of our communications and marketing.

Detect misuse, prevent fraud, maintain appropriate records, and protect legal rights.

Fulfill legal obligations and respond to privacy or accessibility requests.

Submitting a customer-service or wholesale inquiry does not, by itself, constitute consent to receive unrelated marketing messages where separate consent is required.

3. Wix, Cookies, and Similar Technologies

Our Website is hosted on Wix. Wix and other providers supporting the Website may process information to deliver hosting, forms, communications, security, and related functionality.

Cookies are small files stored on your device. Similar technologies can record interactions or recognize a browser. Depending on the features enabled and your privacy choices, these technologies may support essential operations, remember preferences, measure performance, or support marketing.

You can manage cookies through your browser and through any cookie or privacy controls presented on the Website. Blocking certain cookies may affect functionality. Where consent is required for nonessential technologies, we will seek that consent before using them. You can change your choices through the available controls; deleting cookies may also remove saved preferences.

Conventional browser "Do Not Track" settings are different from legally recognized opt-out preference signals and may not control all collection by Website providers. Where applicable law requires, we will recognize and apply opt-out preference signals, such as Global Privacy Control, to the processing covered by those signals.

4. How We Disclose Information

We may disclose the categories of information described above to the following recipients for the purposes stated:
Service providers: Providers supporting hosting, form processing, email, customer-service records, technical maintenance, security, and analytics, as needed to perform their services.
Aluf Plastics personnel and relevant affiliates: Teams responsible for Neat customer service, wholesale inquiries, administration, and related business operations, as needed to handle your request.
Retailers and business partners: When necessary to investigate a product concern, assist with a purchase-related question, or address a business inquiry.

Marketing and advertising providers: Where used and permitted, providers helping deliver communications, measure campaigns, or provide relevant advertising, subject to applicable privacy choices.

Professional advisers and legal recipients: Advisers, regulators, law enforcement, courts, or other parties when reasonably necessary to comply with law, obtain advice, address fraud, or establish, exercise, or defend legal claims.
Business transaction participants: Relevant parties in a proposed or completed merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable legal protections.

We may also disclose information at your direction or with your consent.

Certain disclosures of online identifiers and browsing activity to advertising providers may qualify as a "sale," "sharing," or processing for targeted advertising under state privacy laws, even without a monetary payment. Where those activities occur and an opt-out right applies, you may exercise that right using available Website privacy controls or by contacting us below.

We will process legally recognized opt-out preference signals as required by applicable law.

5. Amazon and Other Third-Party Services

The Website includes links to purchase products through Amazon and may link to other retailers or social platforms. When you follow a link, the destination service's privacy practices apply to information it collects. Payment information entered during an Amazon or other retailer checkout is collected through that service, rather than through our Website contact forms.
We may separately receive purchase or order information when you provide it to us or when an authorized retailer shares it to support your request. This policy applies to our handling of that information.

Third-party features, if embedded on the Website, may also collect device or interaction information under their own policies and applicable consent requirements.

6. Communications and Privacy Choices

You may unsubscribe from promotional emails using the unsubscribe option in the message or by contacting us. We may still send communications necessary to address an active inquiry, service issue, or legal obligation.

Depending on your location, the laws applicable to our business, and the information involved, you may have rights to access or obtain a copy of personal information, correct inaccuracies, request deletion, withdraw consent, or opt out of sale, sharing, targeted advertising, or certain profiling. California residents may also have rights to information about our collection and disclosures and to limit certain uses of sensitive personal information. Applicable exceptions may permit or require us to retain information.

To submit a request, email bessy.b@alufplastics.com and describe the assistance you need. You do not need to create an account. For requests involving access, correction, or deletion, we may request information reasonably necessary to verify your identity. Opt-out requests will not be subjected to identity verification where prohibited by law, although we may need information to identify the processing involved.

Where permitted, an authorized agent may act on your behalf, subject to appropriate proof of authorization. We will respond within the period required by applicable law. If we deny a request and you have a right to appeal, reply to our decision or email the same address with "Privacy Appeal" in the subject line. You may also contact your relevant privacy regulator or state attorney general. We will not unlawfully discriminate against you for exercising your privacy rights.

7. Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy. Retention depends on the nature of the information, the status of an inquiry or business relationship, applicable recordkeeping duties, dispute-resolution needs, and security requirements. When information is no longer needed, we will delete it or deidentify it, subject to lawful retention requirements.

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle. No internet transmission or storage system can be guaranteed completely secure. Please avoid sending unnecessary sensitive information.

8. Children's Privacy

The Website is intended for a general adult audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate steps, including deletion where required.

9. Visitors Outside the United States

Information may be processed in the United States and other countries where our providers operate. Their privacy laws may differ from those where you live. Where applicable law requires safeguards for an international transfer, we will use the required safeguards. Visiting the Website does not waive any rights provided by applicable law.

10. Changes to This Policy

We may update this policy to reflect changes in Website features, business practices, or legal requirements. Updates will appear on this page with a revised effective date. We will provide additional notice or obtain consent when required by law.

Changes will not remove rights that applicable law gives you regarding information already collected.

11. Contact Us

For privacy questions, requests, or an accessible copy of this policy, contact:
Neat Trash Bags / Aluf Plastics  
Attention: Bessy Ballesteros  
Email: bessy.b@alufplastics.com  
Website: www.neattrashbags.com